btw77 Privacy Policy

btw77 is an online betting and casino platform operated for players in Bangladesh. We place the highest priority on our users' privacy and are committed to protecting your personal information.

This privacy policy ("Policy") applies to the btw77 website, mobile application, and all related services. This policy describes:

• What types of personal information we collect
• Why and how that information is used
• In what circumstances information may be shared with third parties
• What your rights and choices are
• How we keep your information secure

This policy does not apply to individuals aged 18 or under. btw77 services are for adults aged 21 and above only.

2.1 Registration and Account Information

When you create an account on btw77, we collect the following information:

• Full name (as per ID)
• Date of birth (for age verification)
• Email address
• Mobile number
• Username and password
• Residential address

2.2 Identity Verification (KYC) Information

To keep financial transactions secure and prevent fraud, we may request the following documents for identity verification:

• National ID card (NID) or passport copy
• Driving licence (as an alternative)
• Bank statement or mobile banking records

2.3 Financial Transaction Information

We record detailed transaction information at the time of each deposit and withdrawal. This includes the transaction amount, method (bKash, Nagad, Rocket, Upay, or bank transfer), time, date, and associated reference number.

2.4 Device and Technical Information

When you use our platform, we may automatically collect the following information:

• IP address
• Browser type and version
• Device type and operating system
• Cookie and session data
• Page visit time and duration
• Referral source

2.5 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we keep records of your playing patterns, bet amounts, win and loss history, and preferred game categories.

2.6 Communication Information

When you contact us via live chat or email, records of those conversations may be stored for service quality improvement and dispute resolution.

btw77 uses your personal information only for the following legitimate purposes:

3.1 Service Delivery and Operations

• Creating and managing accounts
• Processing financial transactions
• Managing bonuses and promotions
• Providing customer support

3.2 Security and Fraud Prevention

• Verifying identity and confirming age
• Detecting unauthorised access and fraud
• Assisting in prevention of money laundering
• Protecting account security

3.3 Responsible Gaming

• Identifying at-risk gaming behaviour
• Assisting with setting limits where needed
• Enforcing self-exclusion requests

3.4 Service Improvement

• Analysing and improving the user experience
• Introducing new features and games
• Identifying and resolving technical issues

3.5 Communications

• Sending transaction-related notifications
• Providing important account updates
• Sending promotional information subject to your consent

btw77 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, anti-fraud analysis, and technical infrastructure management. These partners are provided only the information necessary and are required to adhere to privacy standards consistent with this policy.

4.2 Legal Obligations

In the event of a court order, legal investigation, or valid request from a regulatory authority, we may be legally required to provide the necessary information. In such circumstances, we will endeavour to notify you to the extent possible.

4.3 Business Transfers

In the event of a change of business ownership, merger, or acquisition, your information may be transferred to the new owner. You will be informed in advance and the terms of this privacy policy will continue to apply.

btw77 takes industry-standard technical and organisational measures to protect your information.

5.1 Technical Security Measures

• All data transmission secured through SSL encryption
• Sensitive information stored in encrypted form
• Regular security audits and updates
• Firewalls and access controls to prevent unauthorised access
• Two-Factor Authentication facility

5.2 Organisational Measures

• Only authorised personnel may access personal information
• Regular privacy and data protection training for staff
• Rapid response plan in the event of a data breach

5.3 Your Role

You also play an important role in keeping your account secure. Use a strong password, do not share your login credentials with anyone, and notify us immediately if you notice any suspicious activity.

btw77 uses cookies to keep the website running smoothly and to improve the user experience.

6.1 Cookies We Use

• Essential Cookies: Indispensable for the basic functionality of the site — login sessions, security verification, and so on.
• Functional Cookies: Remember your preferences and settings (such as language selection).
• Analytics Cookies: Help us understand how users navigate the site.

6.2 Cookie Control

Most browsers offer the option to accept or reject cookies. However, disabling essential cookies may cause some features of the site to not work correctly.

We store your personal information only for as long as necessary. Specifically:

• Information for active accounts is retained for the duration of the account.
• After an account is closed, information may generally be retained for up to 5 years for legal, financial, and regulatory purposes.
• Financial transaction records are kept for the period prescribed by applicable regulations.
• After consent for marketing communications is withdrawn, information will no longer be used for that purpose.

Once the above periods expire or the information is no longer needed, it is deleted or anonymised by secure means.

You have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to view the information we hold about you. Upon contacting the support team, information will be provided after verification.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. Some information you can update yourself from the account settings.

8.3 Right to Erasure

Where there is no legal obligation requiring retention, you may request that specific information be deleted. Please note, however, that retaining certain information is our legal responsibility.

8.4 Opt Out of Marketing Communications

You have the right to opt out of promotional emails or notifications at any time. This can be done through account settings or by contacting us. Urgent transaction-related notifications are not covered by this.

8.5 Data Portability

You may request your account information in a structured, readable format.

btw77's services are strictly for individuals aged 21 and above. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If we find evidence that a minor's information is in our possession for any reason, that account will be immediately closed and the information will be deleted.

If you suspect that a minor is using btw77, please notify us immediately.

The btw77 platform may integrate third-party services such as payment gateways (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.).

These third parties have their own privacy policies, and btw77 is not responsible for those policies. We recommend that you read the privacy policies of these services yourself.

This privacy policy may be updated from time to time due to changes in our services, legal requirements, or business practices.

For significant changes, we will:

• Post a clear notice on the website
• Send a notification to your registered email
• Update the "Last Updated" date at the top of the policy

Continued use of the platform after any changes will be considered acceptance of the updated policy. Please visit this page regularly to stay informed about policy changes.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please reach out to us through the following: